Our Current Job Openings

Overview

SDA Solutions LLC is looking for a motivated Network Administrator for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The Network Administrator is responsible for overseeing the organization’s networks to ensure proper maintenance and security. Their duties include working with other IT staff and company employees to identify network needs, overseeing the installation of new hardware or software and using employee/user feedback to isolate issues. The Network Admin will provide functions at an enterprise network level for a network that currently supports over 6500 users worldwide.

Responsibilities

The Network Administrator is responsible for a full range of hands on support to the federal customer user base. Support includes software, hardware, network administration, troubleshooting and mission network infrastructure support. · Maintaining computer networks and systems including software, VPNs, routers and other physical hardware · Installing and configuring network equipment such as CISCO Switches, CISCO Firewalls, Aruba Access Points, Fortigate Firewalls. · Monitoring computer systems to improve network performance for computer systems and networks · Communicating networking issues to other employees and management, especially in training new users · Fixing software and hardware configuration issues for users on-demand or from inspection of the systems

Basic Qualifications

· Under general supervision, monitors and responds to hardware and software problems · 2+ years of experience working in an enterprise IT network environment · Highly responsive to customer requests. · Knowledge of data centers and networking · Knowledge of plan, install, configure and maintain LAN, WAN, WLAN. · Experience with CISCO, Fortinet, Aruba Networks. · Solid analytical/cognitive skills to troubleshoot complex and technical problems · Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality · 2+ experience in Networking Infrastructure devices with configuration and maintenance · Ensure a positive Customer Experience when dealing with all level of users

Preferred Experience/Qualifications

· A Bachelor's Degree in a technical or business-related field · Experience using Fortinet appliances: ForitManager, Fortigate Firewalls 2000, 100 and 80E · Experience with layer 2 and layer 3 networking technologies: VLANs, PVLANs · Experience with VPN technologies: GRE, IPSEC, MPLS (layer 2 & 3) · Experience with Aruba Networks WLAN, Controller and Clearpass · Certification in relevant IT products/technologies CISCO, Fortigate · Experience using ITSM Ticketing tools (e. g. BMC Remedy or similar ticketing systems to manage and track incidents) · Basic knowledge of ITIL, Service Desk metrics/SLA s, and mobile device support

Special Requirements/Security Clearance

Active DoD Secret Clearance Security + C

Physical Demands

Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.  

Overview

SDA Solutions LLC is looking for a motivated IT Technical Writer for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The IT Technical Writer is responsible for creating and writing various types of user documentation, including how-to guides, references, manuals, cheat-sheets, or instructions. He/She is responsible for assisting the Program Manager with creating and editing technical documents that pertain to an enterprise network. The IT Technical Writer will provide technical documentation support functions at an enterprise level for a network that currently supports over 6500 users worldwide.

Responsibilities

· Explain scientific and technical ideas in simple language. · Write technical direction on product announcements, marketing brochures, advertisements, marketing specifications. · Meet with customer representatives and vendors to gather technical specifications · Study drawings, specifications, mockups, and product samples. · Create user documentation for a variety of material, including how-to guides and instruction manuals. · Ensure technical verbiage is easy to understand by the layperson. · Gather information on their subjects in libraries and on the web. · Prepare charts, graphs, or forms to go along with rough drafts. · Ensure fields flow in the correct sequence. · Write clear and concise policies and procedures. · Edit defense/Marine Corps publications. · Create table of contents and cite sources. · Submit copies to managers for feedback. · Adjust copy as necessary and proofread for grammar and spelling. · Follow a life cycle called document development life cycle. · Release the document following final approval. · Conduct online tutorials. · Provide updates and different editions as necessary. · Familiar with MS Sharepoint in a publication management environment  

Special Requirements/Security Clearance

· Required:

• DOD Secret Clearance
• CompTIA Sec+ CE a plus

· Highly Desirable

• College Degree preferred but 3+ years’ experience is acceptable

 

Physical Demands

Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.  

Overview

SDA Solutions LLC is looking for a motivated Unified Communications (UC) Engineer for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The UC Engineer is responsible for overseeing the organization’s communications systems, to include voice, phone, video collaboration systems into a single system for internal/external use. Their duties include working with other IT staff and company employees to identify communications needs, overseeing the installation and integration of existing and new communications hardware/software, and using employee/user feedback to isolate issues. The UC Engineer will provide communications functions at an enterprise level for a network that currently supports over 6500 users worldwide.

Responsibilities

The UC Engineer will lead the technical delivery of projects, including design, configuration, and testing of technical solutions for enterprise UC voice communications. The UC Engineer will prepare detailed product designs and documentation, ensure all requirements are met, provide financial estimates for implementation and sustainment, and deliver implementation schedules with milestones for government review/approval. He/she will ensure designs comply with all applicable Department of Defense (DoD), U.S. Navy and U.S. Marine Corps interoperability/compatibility standards, current/future system plans, and (applicable) security requirements. The UC Engineer will help define security standard methodologies and develop innovative voice solutions specific to the needs of the government client.

Basic Qualifications

· Under general supervision, monitors and responds to UC hardware and software issues · 4+ years of experience working in an enterprise UC network environment · Highly responsive to customer requests. · Knowledge of UC’s operating in support of a data center and an enterprise network · Experience with multi-platform UC components required, such as Cisco · Solid analytical/cognitive skills to troubleshoot complex and technical problems · Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality · 4+ experience in UC Infrastructure devices with configuration and maintenance · A positive customer experience when dealing with all level of users, especially senior level management  

Preferred Experience/Qualifications

· A Bachelor's Degree in a technical or business-related field · Experience/certification in relevant UC IT products/technologies, to include Call Managers, Chat Servers, Cross-domain systems. Desktop Video Conferencing (DVTC) systems, and Meeting Services · Experience using ITSM Ticketing tools (e. g. BMC Remedy or similar ticketing systems to manage and track incidents) · Extensive UC communications systems knowledge should include Cisco CODECs, Cisco Expressways, Cisco Jabber, Cisco Meeting Server, Cisco Telepresence Management Suite, Cisco Unified Call Manager (CUCM), Cisco Unified Border Elements (CUBE), Cisco Webex, Microsoft Teams Services, Session Boarder Controllers, Skype for Business, and Voice & Video over Internet Protocol (VVoIP) Endpoints · An extensive knowledge of telecommunications protocols H.323, MGCP, SIP, and E.164. · Basic knowledge of ITI  

Special Requirements/Security Clearance

· Required: Security + CE · Highly Desirable

o CCIE Voice

o CUCM Managers Course

 

Physical Demands

Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.  

Overview

SDA Solutions LLC is looking for a motivated Systems Administrator (SysAdmin) for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The Systems Administrator is responsible for overseeing the organization’s IT systems to ensure proper maintenance and security. Their duties include performing Tier II functions, working with other IT staff and company employees to identify systems infrastructure needs, overseeing the installation of new hardware or software and using employee/user feedback to isolate issues. The Systems Admin will provide functions at an enterprise systems level for a network that currently supports over 6500 users worldwide.

Responsibilities

The SysAdmin is responsible for managing the software and hardware involved with running the federal customer’s computer network. Their duties include tracking network traffic and activity, installing and configuring software updates and performing database backups to restore and protect user information. The SysAdmin is responsible for a full range of hands on support to the federal customer user base. Support includes software, hardware, systems administration, troubleshooting and mission IT and systems infrastructure support. · Provides on-site support to end users on a variety of issues. · Responds to trouble tickets escalated from Tier I · Successfully manages assigned tickets to closure · Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions · Follow-up with end users to provide status updates as per service level agreements (SLA's) · Support Tier III and engineering analysis initiatives when applicable

Required Experience/Qualifications

Must have Microsoft MCSA certification or higher BA/BS or 6+ years' of equivalent experience

Preferred Experience/Qualifications

A Bachelor's Degree in a technical or business-related field · Certification in relevant IT products/technologies (Examples, CompTIA (A+, Network +, Server+ and Security+ CE) certifications and/or Microsoft Certified IT Professional (MCITP)) · Experience using ITSM Ticketing tools (e. g. BMC Remedy or similar ticketing systems to manage and track incidents) · Experience managing users and mailboxes in Exchange and O365 · Basic knowledge of ITIL, Service Desk metrics/SLA s, and mobile device support · Basic knowledge of Active Directory, Group Policies, and User/Group management · Experience using command prompt and PowerShell · Basic understanding of DNS and familiarity with tools such as nslookup and doing reverse lookups for troubleshooting.

Special Requirements/Security Clearance

· Security + CE · MD-100 · Microsoft OS Certification, preferably MCP or better

Physical Demands

Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.  

Overview

SDA Solutions LLC, an IT consulting company, is seeking a Data Security Specialist for an important customer in Quantico, VA. We bring service excellence and professional commitment delivering quality service and execution to our Federal Government customers. We provide solutions in the areas of Information Assurance, Cyber Security, Artificial Intelligence, Software & Systems Engineering, Cloud & Managed Services and Network Engineering.

Responsibilities

Knowledge of overall security industry trends and Federal customer security compliance requirements Strong hands on experience with firewalls SIEM/SOC experience Technical documentation Risk tolerance / assessments / IT audits

Required Experience/Qualifications

A current SECRET security clearance is required At least (5) years’ experience in IT Security Bachelor’s degree (preferred) or equivalent related experience. Knowledge of Federal IT practices / specific to Security Experience with Risk Management Framework (RMF), FedRAMP, FISMA, NIST Security controls (800-53 etc.) and Plan of Action and Milestones (POA&M)

Preferred Experience/Qualifications

CISSP or equivalent certification Experience with Cloud technologies, especially Azure Demonstrated ability to interface with system stakeholders. Self-motivated and capable of managing multiple priorities, and tasks. Strong analytical and problem-solving skills with a high attention to detail. Strong communications skills and business acumen. Understanding and expertise in FISMA requirements and reporting. Ability to understand and address technical issues and synthesize into actionable terms from a business perspective. Working knowledge of MS Office business applications.

Special Requirements/Security Clearance

DoD Secret Must meet DoD 8570 requirements - Security+, CCNP, or related Security certifications

Physical Demands

Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.  

Overview

SDA Solutions LLC, an IT consulting company, is seeking a Validator who will be responsible for assessment and authorization (A&A) activities for USMC systems. We bring service excellence and professional commitment delivering quality service and execution to our Federal Government customers. We provide solutions in the areas of Information Assurance, Cyber Security, Artificial Intelligence, Software & Systems Engineering, Cloud & Managed Services and Network Engineering.

Responsibilities

Tests the required security controls, for Windows, Databases, Application servers, Networking appliances. Develop draft POA&M Write mitigations for findings Develop and update the SCA.

Required Experience/Qualifications

2 years of experience within the field of IT Security​ Proficient writing and communication skills. Knowledge of FISMA Compliance and NIST guidelines including Risk Management Framework, SP 800-53, and SP-800-53A, USMC Validation process A technical understanding of IT security as it relates to network, application, and database security. Knowledge of security compliance processes, DISA STIGs, ACAS, STIG viewer, and MCCAST

Preferred Experience/Qualifications

CASP/ Sec+ or equivalent IAM/IAT level II Certification other IT and Security related Certifications

Special Requirements/Security Clearance

DoD Secret

Physical Demands

Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.  

Overview

SDA Solutions LLC, an IT consulting company, is seeking a Sharepoint Administrator/Web Developer for an important customer in Quantico, VA. We bring service excellence and professional commitment delivering quality service and execution to our Federal Government customers. We provide solutions in the areas of Information Assurance, Cyber Security, Artificial Intelligence, Software & Systems Engineering, Cloud & Managed Services and Network Engineering.

Responsibilities

Operate, maintain, upgrade, and create new instances of MCRC SharePoint sites, instances, documentation, and workflows in accordance with MCRC, USMC, DoN, and DoD policies and guidelines. Create/Update/Maintain Internal SOPs on a quarterly basis. Integrate SharePoint websites with other MCRC tools and services s required, to include Active Directory, Skype for Business, Microsoft Exchange, Structured Query Language (SQL) Reporting Services, and DEOS or Office 365 capabilities when available. Support MCRC's portion of data center optimization by planning, monitoring, where appropriate designing, and implementing the transition of IT service capabilities to the locations/facilities best suited to support the recruiting force. This transition could include, but is not limited to physical or virtual migration, replacing current capabilities with Cloud or CEDC native resources, as well as potentially building new environments. Other duties as required.

Required Experience/Qualifications

Must have Microsoft MCSA certification or higher Security + or higher for 8570 compliance BA/BS or 6+ years' of equivalent experience

Preferred Experience/Qualifications

Experience supporting DoD/government customers Solid interpersonal communication skills Ability to prioritize and document tasks Migration Experience from on-prem to Sharepoint online Experience developing workflows

Special Requirements/Security Clearance

DoD Secret

Physical Demands

Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.  

Overview

SDA Solutions LLC, an IT consulting company, is seeking a Service Desk Manager for an important customer in Quantico, VA.

Job Description:

Interface for all service requests related to Marine Corps Recruiting IT environment and mission applications. Provide Operations & Maintenance (O&M) support of the SD. Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests. Response to service requests shall be based on the prioritization levels and SLAs identified by the Government. Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent via a shared portal (i.e., Sharepoint). Provide a status on service requests for users (i.e., via BMC Remedy or through direct follow-up communication). Provide end-user account administration services (add/change/remove). Provide desktop support to resolve customer service requests.

Required Skills:

5+ years’ proven experience managing an IT customer service center Experience working with a Federal Customer Excellent analytical skills and business presentation skills Strong client interfacing skills: a positive attitude, highly motivated, excellent communication and interpersonal skills

Desired Skills:

ITIL certification a plus Experience providing desktop support. Experience managing ticket resolution ITSM, such as Remedy. Associate Degree (or) 2-year Technical Degree and 1 years of related experience. Without an Associate/Technical Degree, five years of related experience is required. Meet or exceed DoD 8570.1 requirements as follows: Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP

Special Requirements/Security Clearance

DoD Secret Physical Demands Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.  

Overview

SDA Solutions LLC, an IT consulting company, is seeking a Service Desk Manager for an important customer in Quantico, VA.

Job Description:

Interface for all service requests related to Marine Corps Recruiting IT environment and mission applications. Provide Operations & Maintenance (O&M) support of the SD. Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests. Response to service requests shall be based on the prioritization levels and SLAs identified by the Government. Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent via a shared portal (i.e., Sharepoint). Provide a status on service requests for users (i.e., via BMC Remedy or through direct follow-up communication). Provide end-user account administration services (add/change/remove). Provide desktop support to resolve customer service requests.

Required Skills:

7+ years’ proven experience managing an IT customer service center Experience working with a Federal Customer Excellent analytical skills and business presentation skills Strong client interfacing skills: a positive attitude, highly motivated, excellent communication and interpersonal skills

Desired Skills:

ITIL certification a plus Experience providing desktop support. Experience managing ticket resolution ITSM, such as Remedy. Associate Degree (or) 2-year Technical Degree and 1 years of related experience. Without an Associate/Technical Degree, five years of related experience is required. Meet or exceed DoD 8570.1 requirements as follows: Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP

Special Requirements/Security Clearance

DoD Secret Physical Demands Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.  

Overview

SDA Solutions LLC, an IT consulting company, is seeking a Service Desk Manager for an important customer in Quantico, VA.

Job Description:

Interface for all service requests related to Marine Corps Recruiting IT environment and mission applications. Provide Operations & Maintenance (O&M) support of the SD. Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests. Response to service requests shall be based on the prioritization levels and SLAs identified by the Government. Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent via a shared portal (i.e., Sharepoint). Provide a status on service requests for users (i.e., via BMC Remedy or through direct follow-up communication). Provide end-user account administration services (add/change/remove). Provide desktop support to resolve customer service requests.

Required Skills:

5+ years’ proven experience managing an IT customer service center Experience working with a Federal Customer Excellent analytical skills and business presentation skills Strong client interfacing skills: a positive attitude, highly motivated, excellent communication and interpersonal skills

Desired Skills:

ITIL certification a plus Experience providing desktop support. Experience managing ticket resolution ITSM, such as Remedy. Associate Degree (or) 2-year Technical Degree and 1 years of related experience. Without an Associate/Technical Degree, five years of related experience is required. Meet or exceed DoD 8570.1 requirements as follows: Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP

Special Requirements/Security Clearance

DoD Secret Physical Demands Typical office environment, able to sit for extended periods of time and stand for various periods of time.

About SDA Solutions LLC

Founded in 2013, SDA Solutions LLC (SDA) is an agile, minority and service disabled Veteran-owned small business (SDVOSB) located in the Northern Virginia region. As a professional support services company, SDA is committed to delivering an efficient and effective holistic approach to provide best in class IT Operations, Systems and Security Engineering, Cyber Security, and Test and Evaluation solutions tailored specifically to each of our client’s requirements. Our vision is to continuously exceed expectations through providing a highly qualified, ethical, and capable professionals with a true passion to understanding our client’s mission and doing what it takes to ensure their success. Coupled with our highly skilled and passionate employees, we will provide innovative approaches using the latest technological capabilities and methods to plan, implement, and sustain advanced solutions unique to each one our client’s need. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.